Returns & Exchanges
We offer a 30-day money-back guarantee for all Shokz products purchased through our official Canadian store to ensure you are completely satisfied with your open-ear listening experience. If you are not happy with your purchase for any reason, you can return your items in their original packaging for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the authorization process.
Prepare Your Package
Securely pack your headphones and all original accessories in the box, ensuring the product is in its original condition.
Ship to Service Center
Print the provided prepaid shipping label and drop off your package at any authorized Canada Post location.
Receive Your Refund
Once our warehouse inspects the returned item, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing