Frequently Asked Questions
Everything you need to know about your Shokz Canada experience.
What is the standard shipping time for orders within Canada?
Orders are typically processed within 1-2 business days. Standard shipping via Canada Post or FedEx usually takes 3-7 business days depending on your province.
What is your return policy for open-box items?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund, provided it is in like-new condition.
Do Shokz headphones come with a manufacturer warranty?
Yes, all authorized Shokz products purchased through our Canadian store come with a 2-year limited warranty covering manufacturing defects.
Are Shokz bone conduction headphones waterproof?
Product water-resistance varies by model. For example, the OpenRun Pro is IP55 water-resistant (sweat/rain), while the OpenSwim is IP68 waterproof and suitable for lap swimming.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How do I track my delivery?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your package's progress.